Email help@sparxhockey.com to get started. 

To help our team diagnose the issue and expedite your resolution, please include: 

• A photo or video showing the issue you are experiencing. Video is preferred whenever possible, as it is often the most helpful way for our team to understand the problem. 
• Your full shipping address. 
• The 11-digit serial number located on the back of the Sharpener. 
• A brief description of the issue you are experiencing. 
  
  Having trouble attaching your video? If your video is too large to attach to your email, you can use the free service WeTransfer to send the video to help@sparxhockey.com.

Our Customer Support team will review the information provided and work with you to diagnose the issue. 

We may ask you to complete additional troubleshooting steps or provide additional photos, videos, or product information before determining whether your product needs to be returned to Sparx Hockey. 

If your product needs to be returned, our Customer Support team will create a Return Merchandise Authorization (RMA) and provide you with: 

• Your RMA number 
• An estimate of the applicable repair and shipping charges 
• Instructions regarding what should be included in your return 

A Return Packaging Kit will be shipped to you. This Kit will include all components needed to safely package your sharpener for transport. The Kit will also include a prepaid return shipping label. Do not ship the sharpener in your own packaging. 

Please follow the instructions provided by Customer Support, as the items that need to be returned may vary depending on the issue. 

Products returned without an RMA shall not be afforded warranty service, and you shall be liable for all costs and expenses incurred by us in connection with servicing the unauthorized return. 

When your Return Packaging Kit arrives, carefully package your product for shipment. 

PLEASE WATCH THE VIDEO BELOW ON HOW TO PACK YOUR RMA RETURN 

Make sure to include any additional items that Customer Support has specifically asked you to return. 

Attach the provided return shipping label to your package and drop it off with the designated carrier. 

We recommend keeping your drop-off receipt and tracking information until your RMA has been completed. 

Once your RMA arrives at our facility, our Service team will inspect and evaluate the product to determine the appropriate resolution. 

If additional information or authorization is required before we can proceed, our Customer Support team will contact you. 

Once service is complete, an invoice will be emailed to you with a link to securely complete payment online. Our Customer Support team will also email you at that time to let you know your repair has been completed. 

For in-warranty repairs, payment will include the applicable one-way shipping charge. 

For out-of-warranty repairs, payment will include the applicable two-way shipping and repair charges. 

Once payment has been completed, your product will be shipped back to you. Tracking information will be emailed to you once your return shipment is on its way.